Why don't you answer my e-mails?
From SuperMemopedia
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[edit] Summary
The most frequent reason for not receiving a reply via e-mail are spam filters (esp. at @yahoo.com, @hotmail, and @gmail.com free e-mail addresses). In most cases we do receive your complaints and attempt to resend the instructions to all e-mail addresses on the file. If this fails, we attempt a contact by phone (if you listed one in your order). If you do not get an answer in 2-3 attempts, you would do best by providing an alternative e-mail address.
You can also edit this page in cases when messages sent to @supermemo.com bounce back for some reason.
Remember also that each year addresses change. For example, shop2009@supermemo.com will change to shop2010@ on Jan 1, 2010. The old addresses are discarded and misdirected mail is not retrieved.
[edit] Question 1
I've emailed you five times asking for my registration password. I purchased SuperMemo 11 days ago. Can someone please send me my password already?
[edit] Question 2
I'm having trouble reach tech support via email. I've sent 4 messages from different accounts. Help!
[edit] Question 3
I have been waiting about 6 months for and unlock password email to arrive. PLEASE - send me something that indicates you at least got my email. I actually paid for this product - now I want to register it and use it with all it's supposed capabilities
[edit] Answer
The most frequent reason for such problems are spam filters. In most cases we do receive your complaints and attempt to resend the instructions to all e-mail addresses on the file. If this fails, we attempt a contact by phone (if you listed one in your order). If you do not get an answer in 2-3 attempts, you would do best by providing an alternative e-mail address.
Remember to add shop[year]@ and help[year]@ addresses to your spam whitelist (e.g. shop2011(AT)supermemo(DOT)com)
Please note also that questions that have already been answered in the documentation receive lower priority and may take longer to be processed. See: No response from the tech support for days
